Abstract
Every year Celent gathers its analysts from across the globe to discuss the trends in banking for Asia, North America, and Europe. Banking has become a fundamentally more difficult practice in the wake of the 2008 financial crisis. Banks in North America and Western Europe remain under pressure, while banks in Asia, Australia, and Canada are beginning to do much better.In a new report, Top Trends in Banking 2012, Celent synthesizes key trends in each geography, obtained through analysis with bankers and vendors, clients and non-clients, and regulators and central bankers.
Global financial pressure has forced banks to put emphasis on digital channels, outsourcing, and analytics. Mobile banking and Internet banking have taken off for both the retail and commercial sides, more advanced delivery models have been driving banks toward considering outsourcing, and a desire to gain a greater wallet share of existing customers has been pushing the development of data analytics.
Source: Bankscope, Celent
“China, Canada, and Australia seemed well positioned for 2011,” says Bart Narter, Senior VP of Celent’s Banking Group. “The US has benefited from stabilizing of loan losses, but regulatory pressure on retail revenues loom large. Europe is mired in the crisis.”
This report examines first examines trends in corporate banking income globally, then dives into digital channels, covering mobile RDC, mobile banking, online channels, tablets, outsourcing, and new business models. The report also looks at Japan’s shared banking system and the movement of vendors into China, and analytics, covering data intelligence, customer analytics, and risk management in China.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].
Dana Greenstein
dgreenstein@celent.com
Tel.: +1 646 364 8254
Europe (Stockholm)
Nick Bockh
nbockh@celent.com
Tel.: +46.8.650.4401
Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3500.3023
Media Contacts
North America (New York)Dana Greenstein
dgreenstein@celent.com
Tel.: +1 646 364 8254
Europe (Stockholm)
Nick Bockh
nbockh@celent.com
Tel.: +46.8.650.4401
Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3500.3023
Table of Contents
| Executive Summary | 3 | |
| Business Background | 5 | |
| Commercial Banking Profits | 5 | |
| Digital Channels | 7 | |
| Mobile RDC Takes Center Stage | 7 | |
| Mobile Banking Moves to Mainstream in the US | 8 | |
| The Corporate Mobile Drought Has Ended | 9 | |
| Mobile Banking Moves to Mobile Marketing | 10 | |
| HTML5 Is Coming: It Won’t Replace Apps | 13 | |
| The Online Channel Goes Mainstream But Needs to Get with the Times | 13 | |
| The Tablet Will Act as a Catalyst to the Redesign of Online Banking | 15 | |
| Online Banking Must Be Device-Agnostic While Providing a Tailored Experience | 16 | |
| China Online Banking | 16 | |
| Digital Channels Are Forcing a Branch Evaluation | 16 | |
| Outsourcing | 19 | |
| New Business Models Permeate BPO | 19 | |
| Shared System in Japan’s Regional Banks | 19 | |
| Chinese Core Going to Major Global Vendors | 21 | |
| Analytics | 22 | |
| Moving from Data to Enterprise Intelligence | 22 | |
| Advance Customer Analytics Drives Better Acceptance Rates | 22 | |
| China Risk Management | 24 | |
| Analytics on Workforce Staffing Poised for Growth | 24 | |
| Conclusion | 27 | |
| Leveraging Celent’s Expertise | 28 | |
| Support for Financial Institutions | 28 | |
| Support for Vendors | 28 | |
| Related Celent Research | 29 | |